10.1 Entering Outages in the Console

Manual outages can be created on any specific element by right-clicking the element, then selecting Create Outage.

After an outage is manually created, it can be edited and cleared at any time through options available directly on the outage in the Alarms view while viewing Historical > Outages. Manual outages entries are bolded by default for easy identification and have an Alarm Type value of Manual. As a manual outage is updated and edited, the history is retained and can be viewed in alarm properties.

Manual outages are stored in the Service Warehouse. If you suspect a manual outage is not applied immediately to agreement real-time calculations, you might need to perform a manual calculation on agreements.

NOTE:Real-time breaches are not created for manual outages as they would for real-time outages. However breaches are simulated and included for manual outages in SLA reports. For more information, see Section 10.3, Understanding Manual Outages in Breach Reporting.

Only the most current entry of a manual outage is included in Service Level Agreement calculations. Cleared outages are excluded from all Service Level Agreement calculations.

10.1.1 Specifying a Manual Outage for an Element

To specify a manual outage:

  1. In the Explorer pane, right-click an element, then select Create Outage.

  2. Specify the Start date and time of the outage.

  3. Specify the End date and time of the outage.

    or

    Specify the Duration of the outage in days, hours, minutes, and/or seconds.

    If the Duration is specified, the End date and time is automatically updated.

  4. Specify a description in the Description field.

    This descriptive text displays as part of the outage alarm in the Comment column.

  5. Click Apply to save and apply the manual outage to the associated element.

10.1.2 Editing a Manual Outage

To edit a manual outage:

  1. In the Explorer pane, navigate to and click an element.

  2. In the view pane, click the Alarms tab to open the Alarms view.

  3. On the toolbar, click Alarms, then click Historical > Outages.

  4. Adjust the timeline selector to show the time range that includes the manual outage.

  5. Click Retrieve.

  6. Right-click the manual outage, then select Edit Outage.

  7. Update the outage as required.

  8. Click Apply to save the outage settings.

10.1.3 Clearing a Manual Outage

To clear a manual outage:

  1. In the Alarms view, right-click the outage, then select Clear Outage.

    A confirmation message asks for you to confirm the deletion.

  2. Click Yes to confirm the deletion.

    The outage receives a deletion entry and displays in the Historical Alarms Outage view as a strikethrough entry.

10.1.4 Viewing Manual Outages

To view manual outages:

  1. In the Explorer pane, navigate to and click an element.

  2. In the view pane, click the Alarms tab to open the Alarms view.

  3. On the toolbar, click Alarms, then click Historical > Outages.

  4. Use the timeline selector to select the time range, then click Retrieve.

    All generated and manual outages for the selected time range display in the Alarms view. Manual outages display as bolded entries.

10.1.5 Viewing the History of a Manual Outage

To view manual outage history:

  1. In the Alarms view, right-click the outage, then select Properties:

    Alarm Properties

  2. In the left pane, click History.

    Each change in the outage is listed as a line item. Changed or updated items are bolded, as shown in the Ends and Duration columns in the illustration in Step 1.