AppManager 9.1 Administration
Course 8347

This course covers how to install, upgrade, and configure AppManager. It also covers how to use AppManager to manage the health of servers. In this course you learn how to gain greater control over the IT environment by using features such as automated deployment, event management, secure delegation, and service map views. In addition, you learn how to analyze and create reports of monitored servers. This course covers a wide range of topics to teach you basic tasks, such as how to manage servers and events, and advanced tasks, such as how to troubleshoot and maintain your AppManager installation.

Course Information

Delivery Method: Virtual Classroom, Classroom, Self-Study Kit, Ondemand

Course Duration: 5 days

Course Level: Intermediate

Key Objectives

In this course you will learn how to do the following tasks:

  • Upgrade AppManager
  • Install agents and modules
  • Organize servers with the Control Center Console
  • Use jobs to manage servers, collect data, and respond to events with actions
  • Create service maps
  • Manage events
  • Develop a knowledge script strategy
  • Configure security
  • Run AppManager reports
  • Run Analysis Center reports
  • Monitor abnormal performance
  • Troubleshoot Control Center and other AppManager components
  • Perform routine maintenance.

Audience Summary

AppManager 9.1 Administration

System Administrators and IT Consultants

Course Outline

SECTION 1 – Introducing AppManager

Objective 1: Identify and Discuss AppManager Features

Objective 2: Identify and Discuss Changes in AppManager 9.1

Objective 3: Identify and Discuss AppManager Architecture

Objective 4: Identify and Describe AppManager Core Components

Objective 5: Identify and Describe Managed Client Components

Objective 5: Identify and Describe the Data Flow

Objective 6: Identify and Describe Ports Used by AppManager

SECTION 2 – Installing AppManager

Objective 1: Identify How to Upgrade AppManager

Objective 2: Identify Recommended Installation Configurations

Objective 3: Identify Optional Installation Configurations

Objective 4: Describe How to Install Windows and UNIX Agents and Modules

LAB 1: Upgrade AppManager

LAB 2: Check Deployment Packages into the Web Depot

LAB 3: Deploy the Windows Agent and Modules

LAB 4: Install UNIX Manager and a UNIX Agent

LAB 5: Silently Install a Windows Agent

SECTION 3 – Managing Operations

Objective 1: Describe How to Organize Servers with the Control Center Console

LAB 1: Organizing Information with the Control Center Console

Objective 2: Describe How to Manage Servers with Jobs

LAB 2:  Managing Servers

Objective 3: Describe How to Create a Service Map

LAB 3: Creating Service Maps

Objective 4: Describe How to Raise Events and Reduce Duplicate Events

LAB 4: Configuring Jobs to Raise Events

Objective 5: Describe How to Configure Jobs to Collect Data and View Collected Data

LAB 5: Creating Charts

Objective 6: Identify Common Knowledge Scripts

LAB 6: Working with Common Knowledge Scripts

Objective 7: Describe How to Add Actions to Jobs

LAB 7: Adding Actions to Jobs

SECTION 4 –  Advanced Management

Objective 1: Identify Knowledge Scripts You Can Use to Monitor Managed Computers

LAB 1: Monitoring Response Time

Objective 2: Develop a Knowledge Script Strategy

Objective 3: Describe How to Use the SNMP Module to Monitor by Proxy

LAB 2: Using the SNMP Module

SECTION 5 – Access Management

Objective 1: Describe How to Save Credentials to Allow Knowledge Scripts to Perform Certain Functions on Agent Computers

Objective 2: Describe How to Limit Access to Features or Groups of Computers in Control Center

LAB 1: Securing Control Center

SECTION 6 –  Working with AppManager Reporting

Objective 1: Know How to Install and Discover the Report Agent

Objective 2: Describe How to Run, View, and Customize AppManager Reports

Objective 3: Describe How to Develop a Report Strategy for AppManager Reports

LAB 1: Running AppManager Reports

SECTION 7 –  Analysis Center Architecture

Objective 1: Describe Analysis Center Architecture

Objective 2: Describe Data Source Architecture

Objective 3: Describe Process Flows

Objective 4: Describe How to Install or Upgrade Analysis Center

SECTION 8 –  Preparing for Analysis Center Reporting

Objective 1: Describe How to Add a Data Source

Objective 2: Describe How to Update Legend Rules

Objective 3: Describe How to Configure Reporting Center Security

LAB 1: Working with an AppManager Data Source

SECTION 9 –  Working with Analysis Center Reports

Objective 1: Describe How to Configure and Run Analysis Center Reports

Objective 2: Describe How to Publish Analysis Center Reports

SECTION 10 –  Understanding AppManager Reports in Analysis Center

Objective 1: Describe AppManager Templates

Objective 2: Describe How to Use Non-Derivation Templates

LAB 1: Configuring Analysis Center Reports

LAB 2: Deploying Analysis Center Reports

SECTION 11 –  Analyzing Performance with Advanced Analytics

Objective 1: Discuss How Advanced Analytics Helps You Monitor Performance

Objective 2: Discuss the Differences Between NetIQ Advanced Analytics and AppManager Performance Profiler

Objective 3: Discuss How NetIQ Advanced Analytics Fits into the AppManager Installation

Objective 4: Identify Prerequisites and Discuss How to Install NetIQ Advanced Analytics

Objective 5: Discuss How to Configure NetIQ Advanced Analytics So You Can Begin Monitoring Performance

Objective 6: Discuss How to Install NetIQ Advanced Analytics to Keep Up With A Growing Enterprise

Objective 7: Identify Ways to Troubleshoot Your NetIQ Advanced Analytics Installation and Where to Go for More Information.

LAB 1: Monitoring Abnormal Performance with NetIQ Advanced Analytics

SECTION 12 – Troubleshooting and Maintaining AppManager

Objective 1: Identify AppManager Resources Available to You

Objective 2: Identify Troubleshooting Tools

Objective 3: Discuss How to Troubleshoot Control Center Issues

LAB 1: Troubleshooting the Control Center

Objective 4: Discuss How to Troubleshoot and Gather Data for Other AppManager Components

Objective 5: Describe Console, Repository, and Management Server Issues

LAB 2: Moving the Management Server

Course Prerequisites

AppManager 9.1 Administration

It is recommended (although not required) that attendees are familiar with

  •  SQL Server
  • Windows Operating Systems