15.10 An Error While Upgrading the Self Service Password Reset Appliance to 4.7 Version

Issue: While upgrading the SSPR appliance to 4.7 version, the below error is displayed:

The Update process has reported a warning or error. Review the returned text below:

Workaround: This issue may occur due to the xorg-x11 rpm package.

To check whether the problem is caused because of xorg-x11 rpm package or not, run the below command in the terminal and try to upgrade from the user interface:

tail -f /var/log/zypper.log

If the above rpm package is causing the issue, then perform the below steps to resolve this issue:

  1. Run the following command:

    zypper -n remove xorg-x11-server-{version that is causing issue}

    NOTE:While removing the xorg-x11 rpm package, the yast2-vabase-vainit package is being removed automatically.

  2. Run the command to install the latest version of this rpm package:

    zypper -n install xorg-x11-server-*

  3. Add the removed package by using the below command:

    zypper in yast2-vabase-vainit

  4. Make sure to select the below solution always:

    Solution 2: break yast2-vabase-vainit-15.1.2-33.1.noarch by ignoring some of its dependencies.