11.1 Automatically Upgrading Self Service Password Reset

You can automatically upgrade Self Service Password Reset appliance to later versions of Self Service Password Reset using the Product Upgrade option in the appliance administration console.

WARNING:There are some items you must consider before performing the automated upgrade:

  • You must apply the latest updates to perform the upgrade. If you do not have the latest updates applied, the upgrade fails.

  • The upgrade takes twice the disk space as a new deployment of Self Service Password Reset.

  • The upgrade takes an hour or longer to complete.

If you decide not to perform an automated upgrade, you can perform a manual upgrade.

NOTE:You cannot upgrade the appliance directly from 4.4 to 4.6. You must first upgrade to 4.5 and upgrade must happen through the appliance management console (:9443). The recommended sequence to upgrade from version 4.4 to 4.6 is as follows:

  1. Upgrade SSPR 4.4 to its respective latest patch using Online Upgrade option in the appliance management console.

  2. Upgrade SSPR 4.4 latest patch to SSPR 4.5.0 using Product Upgrade option.

  3. Upgrade SSPR 4.5.0 to its respective latest patch using Online Upgrade option.

  4. Upgrade SSPR 4.5.0 latest patch to SSPR 4.6 using Product Upgrade option.

  5. Reboot the appliance based on the prompt.

To automatically upgrade an appliance:

  1. Apply the latest available patches. If you do not apply the patches, the upgrade fails. For more information, see Performing an Online Update in the Self Service Password Reset 4.6 Administration Guide.

  2. Reboot the appliance after you apply the latest patches. If you have already applied the patches, ensure that you have rebooted the appliance once before upgrading the appliance.

  3. Ensure that your browsers support TLS 1.2.

    By default, Self Service Password Reset only enables TLS 1.2 after the upgrade. Ensure that your browsers support TLS 1.2 or the users will not be able to log in after the upgrade. The most recent versions of the supported browsers support TLS 1.2. If you want to change this setting to a different protocol, you can access the setting in the Configuration Editor under Settings > HTTPS Servers > TLS Protocols.

  4. Create a backup of your current configuration information.

    1. Log in to Self Service Password Reset at https://dns-name/sspr as an administrator.

    2. In the toolbar, click your name.

    3. Click Configuration Manager.

    4. Back up the configuration XML file.

      1. Under Configuration Activities, click Download Configuration.

      2. Save the SSPRConfiguration.xml file to a safe location.

  5. Log in to the appliance administration console as an administrator.

    https://mycompany.example.com:9443

  6. Click Product Upgrade, then follow the prompts to upgrade the appliance.

  7. The administrator is prompted to register Online Update service following the upgrade. Specify your Email address and you can register with the same Activation key. Registering for the online update service enables you to get future OS and product updates.

  8. After the upgrade completes, log in to Self Service Password Reset to ensure that the upgrade completed successfully.