1.7 Known Issue in SCIM Driver Implementation for SAP Cloud

This sections explains the known issue that is associated when implementing the SCIM Driver for SAP Cloud.

1.7.1 Granting User Account Entitlement to a User Fails to Sync the User to SAP Cloud, if the User Already Exists and does not have a Login Name

Cause: This occurs because the Matching Policy fails to find the user in SAP Cloud, as the search is done based on the Login Name. If the account in SAP Cloud does not have a login name, the policy tries to create a new object and the sync fails as the user already exists.

The following error is displayed:

DirXML Log Event -------------------
     Driver:   \RHEL8_TREE\system\driverset1\SCIM SAP Driver
     Channel:  Subscriber
     Object:   \RHEL8_TREE\data\users\abcd
     Status:   Error
     Message:  com.microfocus.nds.dirxml.driver.scim.exceptions.ChannelException: User profile with email [abcd@xyz.lab] already exists

Workaround: You must update the User Account in SAP Cloud with a valid Login Name.