26.1 Troubleshooting OpenText Identity Manager Engine

The following table lists the issues you might encounter and the suggested actions for working on these issues. If the problem persists, contact your OpenText representative.

Issue

Suggested Actions

The OpenText Identity Manager Engine fails to start when the OpenText eDirectory initialization process is in progress. This issue is mostly observed when the OpenText eDirectory DIB is very large.

Perform the following steps to workaround this issue:

  1. Create a system environment variable called as SLEEP_BEFORE_ENGINE_STARTUP and set the value of the variable from 0 to 600. The value is denoted in seconds.

    NOTE:If you provide an invalid value or a value greater than 600, the value defaults to 600.

  2. Restart OpenText eDirectory.

  3. (Conditional) Check the dhost.log to view the messages and logs.

In a multi-server environment, an unrecognized extended exception is displayed.

Ensure that the primary server has a read-write partition for the secondary server:

  1. Log in to OpenText Identity Console.

  2. Click Partition Management.

  3. Select the secondary server.

  4. In the Replica View, Assign read-write permissions to the server.

NOTE:Ensure that you have added the secondary server in the driver set.