3.1 CTIManager

Use the CTIManager Knowledge Script to monitor the activity and resource usage of the Computer Telephony Integration (CTI) Manager on a Cisco Unified Communications server.

This script raises an event if a value exceeds or falls below its threshold. In addition, this script generates data streams for the number of connected applications, open lines, open devices, and active Unified Communications links.

3.1.1 Resource Object

CiscoUCM_CTIMgrService

3.1.2 Default Schedule

By default, this script runs every 15 minutes.

3.1.3 Setting Parameter Values

Set the following parameters on the Values tab as needed:

Parameter	How to Set It
General Settings
Job Failure Notification
Event severity when job fails	Set the event severity level, from 1 to 40, to indicate the importance of the failure of the CTIManager job. The default is 5.
Monitor Connected Applications
Event Notification
Raise event if connected applications exceeds threshold?	Select Yes to raise an event if the number of connected applications exceeds the threshold you set. The default is Yes.
Threshold - Maximum connected applications	Specify the maximum number of applications that must be connected before an event is raised. The default is 100 applications.
Event severity when connected applications exceeds threshold	Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of connected applications exceeds the threshold. The default is 15.
Data Collection
Collect data for connected applications?	Select Yes to collect data for charts and reports. The default is unselected.
Monitor Open Lines
Event Notification
Raise event if open lines exceed threshold?	Select Yes to raise an event if the number of open lines exceeds the threshold you set. The default is Yes.
Threshold - Maximum open lines	Specify the maximum number of lines that must be open before an event is raised. The default is 100 lines.
Event severity when number of open lines exceeds threshold	Set the event severity level from, 1 to 40, to indicate the importance of an event in which the number of open lines exceeds the threshold. The default is 15.
Data Collection
Collect data for open lines?	Select Yes to collect data for charts and reports. If enabled, data collection returns the number of lines open at each script iteration. The default is unselected.
Monitor Open Devices
Event Notification
Raise event if open devices exceed threshold?	Select Yes to raise an event if the number of open devices exceeds the threshold you set. The default is Yes.
Threshold - Maximum open devices	Specify the maximum number of devices that must be open before an event is raised. The default is 100 open devices.
Event severity when open devices exceeds threshold	Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of open devices exceeds the threshold.The default is 15.
Data Collection
Collect data for open devices?	Select Yes to collect data for charts and reports. If enabled, data collection returns the number of devices open at each script iteration. The default is unselected.
Monitor Active Communications Links
Event Notification
Raise event if active Communications links fall below threshold?	Select Yes to raise an event if the number of active Unified Communications links falls below the threshold you set. The default is Yes.
Threshold - Minimum active Communications links	Specify the number of Unified Communications links that must be active before an event is raised. The default is 1 link.
Event severity when active Communications links fall below threshold	Set the event severity level, from 1 to 40, to indicate the importance of an event in which the number of active Unified Communications links falls below the threshold. The default is 15.
Data Collection
Collect data for active Communications links?	Select Yes to collect data for charts and reports. If enabled, data collection returns the number of Unified Communications links active at each script iteration. The default is unselected.