5.9 Firefox related issues

This section contains the issues related to the Firefox browser.

5.9.1 Users unable to enroll the card and FIDO U2F methods on the Firefox browser

Issue: On macOS, if users try to test the Card and U2F methods on the Self-Service portal using the Firefox browser, an error message is displayed. This issue occurs when OpenText certificate is not available in the browser.

Workaround: Perform the following steps to run remove broken profile:

  1. Delete the Firefox user profile.

  2. Update Firefox.

  3. Open Firefox and recreate a profile.