5.3 Card Related Issues

You can browse the following URL to troubleshoot the Card related issues:

https://127.0.0.1:8440/api/v1/card/getmessage?nowaitTo

The response is displayed in the following format:

{
result: [<status>],
cardid: <card id>,
readerid: <reader id>
}

The following are the different status that are displayed as response for the Card service:

  • NO_READER: Indicates that the card service is unable to detect the connected card reader.

  • READER_ON: Indicates that the card service detected the connected card reader.

  • NO_CARD: Indicates that there is no card on the reader.

  • CARD_ON: Indicates that a card is presented to the reader.

NOTE:The cardid parameter is used only with the CARD_ON and NO_CARD statuses.

5.3.1 RF Ideas does not work in Mac OS Catalina

  1. Open the configuration file /Library/Application\ Support/NetIQ/DeviceService.app/Contents/Resources/config.properties.

  2. Set the parameter card.rfideasEnabled:true

  3. Navigate to /Library/Application Support/NetIQ.

  4. Click DeviceServiceTool.app.

    You are prompted with a message "DeviceServiceTool" would like to receive keystrokes from any application. Click Open System Preferences and grand access to this application in Security & Privacy - Privacy preferences.

  5. After adding the Device Service to Input Monitoring, run the following commands to restart the Device Service.

    1. sudo launchctl unload /Library/LaunchDaemons/com.netiq.deviceservice.plist

    2. sudo launchctl load /Library/LaunchDaemons/com.netiq.deviceservice.plist